ETB6,761.39
Introduction to Emotional Intelligence
The Introduction to Emotional Intelligence Training Course is designed to provide learners with the practical skills and knowledge to apply emotional intelligence in the workplace to form strong working relationships, win over clients and communicate effectively.
Emotional intelligence is a crucial social skill that applies to all industries. This Introduction to Emotional Intelligence Course will take you through the concept of emotional intelligence, exploring how you can use it in a range of situations, from resolving conflict to reading clients and understanding customers.
You will be introduced to a range of communication techniques throughout this Introduction to Emotional Intelligence Online Course, which will also guide you through how to take control of and deal with your own emotions while at work, equipping you with fundamental transferable skills that can be applied to any professional setting.
Who Should Take The Introduction to Emotional Intelligence Training Course
This Introduction to Emotional Intelligence Training Course is ideal for those who work in the following professions:
- Customer Service Assistant
- Sales Manager
- Entreprenur
- Business Owner
- HR Officer
Learning Outcomes
By the end of the Introduction to Emotional Intelligence Training Course, learners will be able to:
- Understand what emotional intelligence is and why it is important
- Use emotional intelligence at work to build strong working relationships
- Deal with and control their emotions effectively in the workplace
- Recognise, read and respond accordingly to the emotions of colleagues
- Resolve conflict in the workplace through emotional intelligence techniques
Certification
Once you’ve successfully completed your Introduction to Emotional Intelligence Online Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Curriculum
Module 01: Human Behaviour and Basic Psychological Process
Module 02: Evolutionary Perspective of Human Behaviour
Module 03: Human Intelligence
Module 04: Intelligence Test and Variations in Intelligence
Module 05: Learning and Conditioning
Module 06: Language and Communication
Module 07: Introduction to EmotionSpread by Sexual Contact
Module 08: Emotion Influences Cognition
Module 09: Stress, Anger and Conflict
Module 10: Emotional Intelligence
Module 11: Self-Leadership
Module 12: Neuro-Linguistic Programming (NLP)
Course Features
Fully online, interactive course with audio voiceover
Fully online, interactive course with audio voiceover
Instant e-certificate and hard copy dispatch by next working day
Accredited by CPD
Discounts on bulk purchases